Robert Griffiths Provides Insights to Improve Customer Service Delivery
![](https://staff.it.osu.edu/sites/default/files/styles/image_style_large/public/2018/07/30/leadership-rob-griffiths.png?itok=oEVjh6EO)
Our very own Robert Griffiths, Ohio State’s AVP of Distance Education in ODEE, will be teaching an exciting new class, PUBAFRS 6890 (28341) Skills Special Topics: Service Delivery. The Glenn College will offer the course to both degree seeking and non-degree students.
Rob will provide insights into improving service quality and creating a customer-centric experience by working through the internal and external dynamics and pressures facing public and nonprofit organizations. The first seven-week session will be on Monday, August 21 from 1-2:50 p.m. The seven-week course will continue through Monday, October 10.
If you are not currently enrolled in a degree program, read here about how to enroll as a non-degree student!